Help Centre
How can wehelp?
Answers to the questions we get asked most. Can't find yours? Get in touch.
Orders & delivery
How much is shipping?
International orders ship at one flat rate per order, shown in your currency at checkout. Free shipping applies to addresses in India only.
How do I track my order?
You'll get a tracking link by SMS and email once your order is dispatched. You can also use our Track Order page.
What if a delivery attempt fails?
The courier will try up to two more times. If the parcel is unclaimed it comes back to us and we'll get in touch to rearrange delivery.
International orders
Do you ship outside India?
Yes. We ship worldwide from India with tracked delivery. Shipping is a flat rate per order and is shown at checkout before you pay.
Which currency will I pay in?
You see prices and pay in your store currency: Indian rupees (INR) in India, Australian dollars (AUD) in Australia and New Zealand, and US dollars (USD) everywhere else.
Will I pay import duties or taxes?
International prices don't include import duties or local taxes. These are set by your country's customs and may be collected by the courier when your order is delivered.
Payments
Is Cash on Delivery available?
Cash on Delivery is available for addresses in India only, on orders up to ₹5,000 for select pin codes, with a ₹50 handling fee. It isn't available for orders containing rackets above ₹10,000.
Do you sell gift cards?
Our gift cards are issued in Indian rupees for orders delivered in India. To send one to someone in India, change your country to India at the bottom of the page, then buy the gift card.
Returns & defects
Can I return something?
All sales are final. Because of the nature of sporting goods and hygiene, we can't accept returns on products that have been used, opened or removed from their original packaging.
What if my item is defective or damaged?
Contact us within 2 days of delivery with your order number, clear photos of the issue and a short description. We'll offer a replacement or refund for items that are defective, damaged in transit or materially different from what you ordered.
Approved replacements are processed within 5–7 business days of receiving the returned item.
Which items are final sale?
Opened or used sporting equipment, apparel and accessories removed from packaging, and customised or personalised items.
Services, rewards & partners
How do rewards work?
Create a free account and collect points when you shop signed in. See how rewards work.
Do you supply clubs, schools and academies?
Yes, in India and worldwide. See our partner programme for team, bulk and export orders, and partner rebates.
Do you have training and gear guides?
Yes. Our Fitness Hub covers weekly activity targets, warm-ups, a starter plan, choosing gear, recovery and nutrition basics.
No matches
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Need a hand?
Still need help?
Email us at aceyourgoals@icloud.com or send us a message, and we'll get back to you.